flower-kronau hiske  General conditions

Kronau Chalet Resort – our small estate – a private property with summer houses and land for rent. It is managed by DEJAN KOŠIR S.P., a company registered with all the necessary local and state institutions of the Republic of Slovenia for the performance of activities with all permits and responsibility.


The rental of our buildings involves the understanding and acceptance of the Agreement ( see Basic Information and General Conditions ), which includes conditions, definitions, warnings and mutual obligations.


PRICES of our price lists are expressed in EUR (€) and are VAT inclusive (9.5%). The local tourist tax (€ 2.50 for persons over 18 and € 1.25 for persons between 7–18, per person per night) is not included in the rental price, neither are other services.

  • These prices are applicable only if the booking is made directly with us using one of the three offered methods.
  • Prices or the final price, when the rental/booking is made via other providers (our partners) may be higher due to eventual other included surcharges, service costs, additional commissions, etc.

ATTENTION: In addition to a possible different price we would like to warn you about eventual additional conditions of these providers when booking!


Booking payment conditions

  • When you select the BOOK NOW (see procedure) option:

By booking in this manner you will be immediately charged via our system (your credit card) for the entire amount (100%). You will pay the tourist tax on the day of departure in cash.

  • When you select the BOOKING ENQUIRY (see procedure) option:

After your booking or alternative offer being confirmed, you will receive our confirmation/temporary booking and the 1st IBAN invoice for advance payment in the amount of 50% of the final rental price with the payment deadline of 5 business days. After the payment being carried out (when funds arrive on our account), you will receive our official payment and booking confirmation.  5 weeks before your arrival we will send you a 2nd IBAN invoice for advance payment in the amount of 20% (or 50% if the guest wishes to pay for everything via bank transfer in order to avoid paying the last 30% in cash on the day of departure) to be paid up to 4 weeks before arrival.
You pay the final 30% + local tourist tax € 2.50/1.25 or only local tourist tax on the day of departure by receiving the original final invoices (cash only).

ATTENTION: We consider your failure to pay the amount (unless otherwise agreed) within the specified/agreed period of time as your cancellation. From this point on your booking will be VOID. See the cancellation policy below.

For bookings within 4 weeks before arrival we issue only one IBAN invoice for advance payment in the amount of 70% of the final rental price. The difference and the local tourist tax is to be paid on the day of departure in cash by receiving the final invoice.

  • When you select the LAST-MINUTE (see procedure) option:

You will pay the full final amount (100%) as agreed plus tourist tax on the day of departure in cash.


Security deposit

Currently, we do not charge in advance or deposit certain amounts in case of damage suffered, however, we will charge you for (major) damage caused intentionally or unintentionally to our property. The property is not insured for your actions, for which you assume full responsibility (the prices of damaged items may be higher than their purchase prices).


Cancellation policy

-By booking for a determined period of time the unit closes on the market, consequently all other enquiries will be rejected or potential bookings of other clients/guests cannot be realised positively for us. In case you are not sure in the final purchase or “lease of the date” you may try the “last-minute” option and call us a day or two before the planned arrival or you may insure yourself appropriately.

If/when the 2nd IBAN invoice for the advance payment was issued and the payment obligation was not settled by the payment date, we will notify you accordingly and prompt you to do so by the new payment date. Should you still fail to fulfil your payment obligation (unless specially or otherwise agreed; delay due to third party), we will consider this as your cancellation. From this point on your booking will be VOID.

ATTENTION: If the 2nd IBAN invoice for the advance payment was not issued, the difference up to the final amount, as per the confirmed offer, is to be paid together with the tourist tax on the day of departure.

Later arrivals or early departures (unless agreed otherwise) as booked due to reasons specified in the introduction do not change the final price.

When/if there is not arrival on the booked day of arrival (unless otherwise agreed in advance), we have the right to offer the property on the following day. A final invoice will be issued (no-show) with already included funds, taxes and without the tourist tax. In this case the client will not have the right to any refund or redemption of already paid funds.

In case of any cancellation (in writing or automatic, if the payment obligations are not fulfilled), the already paid funds will be retained and will not be reimbursed.

Any (only) written cancellation will be assessed in accordance with our cancellation policy and rules describe herein.

You may redeem paid-up funds (only if justified and as specified below, if…) in the second, agreed period of time, in accordance with our availability and ability, if:

We will try to the best of our abilities to make this rental period available on the market again. Should we be successful to make this rental period (“your “leased date”) available again by additional advertising, etc., you will have the right to a refund of your paid funds.  We will inform you about the situation immediately, when/if we successfully rent the period or part of it. In case of an unsuccessful re-rental we do not refund any funds.

ATTENTION: The amount of the funds may be reduced by “out-of-pocket” costs, various expenses that we could incur due to searching for alternative guests, including any additional costs of advertising, possible discounts for late booking and any reduced rental payment for a shorter reservation in this period.

In case of our cancellation (extraordinary situation when due to specific and particular circumstances we are unable to provide you the agreed accommodation) we will immediately refund all the paid-up funds.

ATTENTION: Extraordinary unexpected situations or special circumstances are, for example, earthquakes, floods, etc.



We recommend that you get comprehensive travel insurance, including the cancellation coverage, insurance of personal effects and public responsibility.

Kronau Chalet Resort
SI-4280 Kranjska gora | Bezje 19 – 24 | Slovenija | Evropa

Phone: +386(0)51 356 179 | Fax: +386(0)83807451